Privacy Policy – Dogs and Bonds

Dogs and Bonds respects your privacy. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What personal information do we collect?

We collect personal information that is necessary for us to deliver our dog training services. This may include:

  • your name and contact details

  • information about your dog (name, age, breed, behaviour history)

  • booking, scheduling and session notes

  • payment and invoicing details (where required)

    We also collect information that you choose to share with us through enquiries, forms or during your training relationship with us.

How do we use personal information?

We use your information to:

  • provide and manage training services

  • communicate with you about your dog’s progress, bookings, and support

  • manage payments and business administration

  • send resources, reports, and updates relevant to your program

We will not sell or trade your personal information.

Where is information stored?

We may use reputable and secure third-party platforms to store or manage information, including:

  • Google Drive (document storage and client resources)

  • Xero (invoicing)

  • LeadConnector/GoHighLevel (forms, communication, booking, invoicing)

  • Email services

    These providers may store data outside Australia. We take reasonable steps to ensure these platforms maintain appropriate security.

Disclosure

We only disclose personal information where it is necessary to deliver services, where you provide consent, or where required by law.

Access and correction

You may request access to, or correction of, your personal information at any time. You may unsubscribe from our mailing list at any time by contacting us in writing.

Contact Us

If you have any questions about privacy or wish to make a request, please contact:

Dogs and Bonds, at dogsandbonds@gmail.com